Terms of service

 

Last updated: [11/07/2026]

1. Introduction

These Terms of Service ("Terms") govern your use of the FormuLab website and your purchase of any products from us. By accessing our site or placing an order, you agree to these Terms. FormuLab (ABN 31483086475) operates this website.

If you do not agree with these Terms, please do not use our site or purchase our products.

2. Eligibility

You must be at least 18 years old, or have parental/guardian consent, to purchase from our site. By placing an order, you confirm the information you provide is accurate and that you have the legal capacity to enter into this agreement.

3. Products & Availability

We make reasonable efforts to display our products and their descriptions accurately. However:

  • Colours, textures, and appearance may vary slightly from images shown, due to screen display differences
  • Product availability is not guaranteed, and we reserve the right to limit quantities or discontinue products at any time
  • We reserve the right to correct pricing or product errors, even after an order is placed — if this happens, we'll contact you before proceeding

4. Orders & Payment

  • All prices are listed in AUD and include GST where applicable
  • Payment is required in full at the time of order
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability — if we cancel your order, you'll receive a full refund
  • Order confirmation does not guarantee product availability until shipment is confirmed

5. Shipping & Delivery

Shipping timeframes and costs are outlined on our [Shipping Policy] page. We are not responsible for delays caused by couriers, customs, or circumstances outside our reasonable control.

6. Returns & Refunds

Our Return & Refund Policy applies to all purchases and is available on our [Returns Policy] page.

7. Product Use & Disclaimer

  • Our products are cosmetics intended for external use only, in line with their labelled instructions
  • We recommend performing a patch test before first use, particularly if you have sensitive skin or known allergies
  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition
  • If you experience irritation or an adverse reaction, discontinue use and consult a healthcare professional
  • Information on our website (including "The Science" page) is provided for general educational purposes and does not constitute medical advice

8. Intellectual Property

All content on this site — including text, images, logos, and product formulations — is owned by or licensed to FormuLab and protected by copyright and trademark law. You may not reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

To the extent permitted by law, FormuLab is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

10. Website Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site's functionality or security
  • Copy, scrape, or misuse our content or product data

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our site after changes are posted means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state/territory.

13. Contact Us

Questions about these Terms? Reach out at info@formulabskincare.com.