Shipping policy

 

Last updated: 11/07/2026

Where We Ship

We currently ship within Australia only. We don't yet offer international shipping, but if that changes, we'll update this page.

Shipping Costs

  • Flat rate shipping: $9.95 AUD on all orders
  • FREE shipping on orders over $75 AUD

Shipping costs (if applicable) are calculated and shown at checkout before you complete your purchase.

Processing Time

Orders are typically processed and dispatched within 1–2 business days of being placed via Australia Post. Orders placed on weekends or public holidays will be processed on the next business day.

During sale periods or high-demand launches, processing may take slightly longer — we'll let you know if there's a significant delay.

Delivery Time

Once dispatched, standard Australia Post delivery typically takes 2–6 business days to metro areas, and up to 2 weeks for regional and remote locations, in line with Australia Post's standard delivery timeframes. These are estimates provided by Australia Post, not guaranteed delivery dates.

You'll receive a shipping confirmation email with an Australia Post tracking number once your order is on its way.

Order Tracking

You can track your order directly via Australia Post's tracking page using the tracking number provided in your shipping confirmation email. If you have trouble tracking your order, contact us at info@formulabskincare.com.

Delays

While we make every effort to ensure timely delivery, we're not responsible for delays caused by the courier, weather events, public holidays, or other circumstances outside our reasonable control. If your order is significantly delayed, reach out and we'll help track it down.

Incorrect Address

Please double-check your shipping address at checkout — we're not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at info@formulabskincare.com and we'll do our best to update it before dispatch.

Lost or Damaged Parcels

If your order arrives damaged, please contact us at info@formulabskincare.com within 7 days of delivery, along with photos of the damaged item and packaging, so we can arrange a replacement or refund in line with our Return & Refund Policy.

If your order hasn't arrived, please note that Australia Post generally requires a parcel to be at least 2 business days past its expected delivery window before a "lost parcel" investigation can be lodged. If your delivery is overdue:

  1. Check your tracking link first for the latest status
  2. If it's more than 2 business days past the estimated delivery date, contact us at info@formulabskincare.com with your order number
  3. We'll lodge an enquiry with Australia Post on your behalf and keep you updated

Australia Post's investigation process can take up to 10 business days. We appreciate your patience during this time, and we'll arrange a replacement or refund once the investigation confirms the parcel is lost.

Contact Us

Questions about your shipment? Reach out at info@formulabskincare.com.