Privacy policy
Last updated: [11/07/2026]
Introduction
FormuLab (ABN:31483086475) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights regarding your information when you visit our website or make a purchase.
What We Collect
We may collect the following information when you use our site or make a purchase:
- Contact details — name, email address, phone number, shipping/billing address
- Order information — products purchased, order history, payment confirmation (we do not store full card details — this is handled securely by our payment processor)
- Account information — if you create an account, your login details and preferences
- Marketing preferences — if you sign up for our email list
- Technical data — IP address, browser type, device information, and browsing behavior on our site (via cookies — see below)
We do not knowingly collect sensitive information such as health data, even though skincare purchases can sometimes relate to skin conditions. If you voluntarily share this kind of information with us (e.g. in a customer service email), we'll only use it to respond to your specific query.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order (confirmations, shipping updates, support)
- Send marketing communications, only if you've opted in — you can unsubscribe anytime
- Improve our website, products, and customer experience
- Comply with legal obligations (e.g. tax record-keeping)
- Prevent fraud and maintain site security
Cookies & Tracking
Our site uses cookies and similar technologies to:
- Keep your cart and session active
- Understand how visitors use our site (analytics)
- Show relevant ads and measure ad performance (if you interact with our marketing campaigns)
You can control or disable cookies through your browser settings, though some site features may not work properly if you do.
Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business — e.g. Shopify (our e-commerce platform), payment processors, shipping/delivery couriers, and email marketing platforms
- Legal authorities, if required by law
- Business transfers, if FormuLab is ever sold or restructured (your information would transfer under the same protections)
Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information remains protected in line with Australian privacy standards.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, including secure payment processing through our platform provider. However, no method of online transmission is 100% secure, and we can't guarantee absolute security.
Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or reporting obligations (e.g. financial records are typically kept for 5 years per ATO requirements).
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your information, where we're not legally required to retain it
- Opt out of marketing communications at any time
- Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us at info@formulabskincare.com.
Children's Privacy
Our products and services are not directed at children, and we do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact Us
Questions about this policy or how we handle your information? Reach out at info@formulabskincare.com.